Frequently Asked Questions

Everything you need to know about your 8BitDo gear and orders.

How do I update the firmware on my controller?

To update your controller, visit our Support page, download the 8BitDo Firmware Updater tool for Windows or macOS, and follow the on-screen instructions while your device is connected via USB.

Are 8BitDo controllers compatible with the Nintendo Switch?

Yes, most of our wireless controllers are fully compatible with the Nintendo Switch. Simply set the controller to 'Switch Mode' and pair it via the Change Grip/Order menu.

What is your return policy for defective items?

We offer a 30-day return policy for any products found to have manufacturing defects. Please contact our support team with your order number and a description of the issue to initiate a return.

How long does international shipping take?

Standard international shipping typically takes between 7 to 21 business days depending on your location and local customs processing times.

Can I use my 8BitDo controller on a PC or Mac?

Absolutely. Our controllers support X-input and D-input modes, making them compatible with Windows, macOS, Raspberry Pi, and Android devices via Bluetooth or USB.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.